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Log-In Help

Here are the answers to the most frequently asked questions about logging in to MyAquent.

I can't log in. Why is this happening?

1. What browser are you using? Our site supports all versions of Mozilla Firefox, all versions of Safari and version 6.0 and higher of Internet Explorer.
2. Is the browser set to accept cookies? MyAquent will not work if the browser is not set up to accept cookies.
   • On a PC, this setting can be changed through your browser: in Internet Explorer, cookie options can be found in Internet Options on the Tools menu; in Firefox, cookie options are found in the Options menu.
   • On a Mac, these settings can be changed through the Safari: Preferences menu (in Safari), or through the Firefox: Preferences menu (in Firefox).
   
   
3. Is JavaScript enabled? MyAquent requires that JavaScript be enabled in your browser.
   • On a PC, this setting can be changed through your browser: in Internet Explorer, JavaScript options can be found in Internet Options on the Tools menu; in Firefox, JavaScript options are found in the Options menu.
   • On a Mac, the setting can be changed through the Edit menu in Preferences menu in Safari and Firefox.
   
   
4. Are you using the correct user name and password? Your user name and password are case sensitive. If you've forgotten your user name or password, please click here to obtain this information.
   
   
5. Are you an active talent? If you have gotten an error message stating that you are not an active talent, please call 877-2-AQUENT if you reside in the United States. If you do not reside in the United States, please contact your local office or e-mail us.
   

What's the difference between a secure and standard server?

A secure server encrypts the information being transmitted using a secure (SSL) connection. When you log in to MyAquent, you can choose to use a secure or standard connection. We encourage everyone to use the secure connection to MyAquent. However, individuals using some browser versions, as well as users behind some firewalls, may have difficulties using SSL.

If you'd like to install an SSL-capable browser, IE and Firefox are freely available to private users at the following URLs:

IE - http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

Firefox - http://www.getfirefox.com

We apologize for any inconvenience you may experience if you have problems with SSL, but we feel it's important to provide and promote a secure application for the majority of users.